Delete your SkymoApp account

How to submit a request

1. Sign in to the SkymoApp Android app as an agent or subscriber.
2. Tap the Account icon in the top-right corner.
3. Select Terminate and delete account.
4. Read the deletion notice and optionally enter a reason.
5. Type DELETE, then tap Delete account.

What happens next

An authorized SkymoApp administrator reviews the request and selects one of these outcomes:

Suspend and close

The account remains disabled and cannot be used to sign in. Existing account and activity records are retained.

Delete personal data

Eligible personal profile data is irreversibly anonymized, including your name, phone, email, credentials, store profile, saved location, device sessions, support messages, chat messages and ratings.

Information that may be retained

Transaction, payment, bundle, refund, quota and security audit records may be retained where necessary for accounting, fraud prevention, dispute resolution, provider reconciliation or legal obligations. Retained records are associated with an anonymous account identifier after personal-data deletion.

Before requesting deletion

• Complete or resolve pending bundle deliveries, payments and refunds.
• Keep any reports or records you need before submitting the request.
• Understand that personal-data deletion cannot be reversed.

Need help?

If you cannot access the app, open the support form and provide the email or phone number associated with your account. Never send your password, Mobile Money PIN or OTP.