SkyMoAppsInformation we collect
- Account information such as name, phone number, email address, store name, business location and account role.
- Transaction records entered or generated through the app, including service type, amount, customer number, network, status and time.
- Bundle and payment records, including package, price, payment reference, delivery status and refund status. We do not receive or store your Mobile Money PIN or OTP.
- Device installation identifiers, app version, authentication tokens, diagnostic events and approximate or precise location when you grant location permission.
- Messages, ratings, fraud reports and support requests that you choose to submit.
How we use information
- Provide agent and subscriber accounts, transactions, bundle delivery, quota, reporting and support.
- Verify payments, prevent duplicate orders, detect abuse and maintain financial records.
- Show nearby agents and zone features only when location access is permitted.
- Maintain app security, investigate failures and improve service reliability.
- Meet legal, accounting, fraud-prevention and regulatory obligations.
Cookies and website preferences
The website uses essential cookies for secure sessions, authentication and requested features. Your cookie-consent choice is saved in your browser so the notice does not appear on every visit. Optional cookies are used only after you accept them. You may reject optional cookies and continue using the public website.
Service providers
We share only the data required to complete a requested service. Providers may include Paystack for payment processing, DataMart or another configured data-bundle supplier for delivery, Google for optional sign-in and platform services, mapping/location infrastructure, and hosting or communications providers. Their handling of data is governed by their own policies and agreements.
Permissions and sensitive data
The Android app may request phone, call, contacts, notifications and location permissions for features you choose to use. Carrier USSD and call screens are controlled by the mobile network. SkymoApp does not store your Mobile Money PIN, password or OTP and does not ask you to submit those secrets to support or chat.
Storage, security and retention
We use access controls, encrypted transport, server-side credentials, token-based sessions and restricted administration. No system can guarantee absolute security. Records are retained for as long as needed to provide the service, resolve disputes, prevent fraud, maintain financial audit history and satisfy applicable law.
Your choices and rights
You may decline optional permissions, update supported profile fields, sign out, or request account termination and deletion from the account menu in the SkymoApp app. A deletion request immediately disables the account and signs it out on all devices. Eligible personal information is then reviewed for deletion; some transaction, payment and security records may need to be retained where required for legal or legitimate business purposes. Read the account deletion guide for the complete process.
Children
SkymoApp is intended for adults and authorized business users. It is not directed to children under 18.
Changes
We may update this policy when the app, providers or legal requirements change. The effective date above will be revised when material changes are published.
Contact
Privacy questions and requests can be sent through the support form. Include the account email or phone number needed to identify your record, but never include a PIN, OTP or password.